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Help Center

How can we help?

Quick answers about tickets, payments, streaming and replay.

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Quick start

  1. Buy your ticket on the event page.
  2. Check the confirmation e-mail (look in Spam/Promotions if needed).
  3. On the day and time, go to the event page and log in / enter your code.
  4. If the picture stutters, click the ⡢️ icon on the player and temporarily lower the quality.
  5. After the live show, the replay is available for a few days.

Tip: use an Ethernet cable or move closer to the router for better stability.

Viewers

I didn⬢t receive my ticket / access link

1) Check your Spam / Promotions folder. 2) Confirm the e-mail used in the purchase is correct. 3) Log into your account to see your purchases.

If it is still missing, contact us by e-mail.

What are the minimum technical requirements?
  • Stable internet connection: we recommend 10 Mbps or more for HD.
  • Up-to-date browser: Chrome, Edge, Firefox, Safari.
  • Avoid VPNs, aggressive blockers and sharing mobile hotspot during the event.
Can I watch on my TV (Chromecast / AirPlay / HDMI)?

Yes, as long as your TV/device supports Cast or you connect your computer via HDMI. On some older models, mirroring may limit quality.

Video stops, keeps loading or audio drops
  • Temporarily reduce quality in the player⬢s ⡢️ menu.
  • Close other apps/tabs that use the internet.
  • Restart your router and use a cable if possible.
  • Try another browser/device to isolate the problem.
How long can I watch the replay?

After the live show, the replay is available for a few days.

How do I get an invoice?

If the invoice is not in your account area, request it by e-mail including your billing details/VAT number.

Can I get a refund?

Requests are assessed case-by-case together with the event organiser. Replay access for %d days is always guaranteed.

During the live stream (quick support)

  1. No sound? Check the player / system / TV volume. Try headphones. Click the sound icon in the player.Sem som? Confirma volume do player / sistema / TV. Testa auriculares. Carrega no ícone de som no player.
  2. Choppy image? Lower the quality in the ⡢️ menu. Close apps that use bandwidth.
  3. Player won⬢t start? Refresh the page (Ctrl+F5), disable VPN and try another browser.
  4. Access error? Make sure you are logged in with the same e-mail you used to buy the ticket. Access is personal.
  5. As a last resort, switch device/network (e.g. mobile data) to isolate the issue.
If the problem persists, contact support with the purchase e-mail, event name, time, browser/version and a screenshot of the error.

Organisers

What the platform does (and does not do)

We are a technology intermediary: online ticketing and streaming on our platform. Content curation, pricing and permissions are the organiser⬢s responsibility.

Sales reports and payouts

We provide sales reports, payment methods and periodic payouts as agreed.

Copyright and music licensing

Licences/authorisations required for the broadcast are the organiser⬢s responsibility. Our team can advise on technical best practices.

Technical recommendations for capture
  • Encoder output in H.264, audio 48 kHz, consistent bitrate.
  • Dedicated Ethernet connection; avoid venue Wi-Fi whenever possible.
  • Arrive early to run ingest tests.